ONESEC Exchanges & Refunds
Returning your product because you changed your mind.
Please return your item unused and in original condition (including all accessories and manuals intact) with proof of purchase within 35 days, and we’ll give you an exchange or refund, as long as your returned product meets our terms and conditions.
For online and telephone purchases, we'll refund the standard delivery charge if the full order is returned within 14 days.
See here for more information on your rights under Consumer Contracts Regulations 2013 (https://www.legislation.gov.uk/uksi/2013/3134/contents/made)
Please be aware that we'll only process your refund once the item has been returned to and checked by our specialist; this can take up to 14 days.
Returning a faulty item
If your product develops a fault within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it.
After 30 days, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.
Order Cancellation:
If your order has not been shipped, please email us at Kristina.stoner@me.com and our staff will process your cancellation request as soon as possible. Once we have processed the cancellation, we will send you an email informing you of the status of your cancellation.
If you require further assistance or wish to cancel your order please call +447584302940.
